Terms of service
Terms of Service
These Terms of Service apply to purchases and use of the TIME2DRINK website and related ordering services.
By placing an order, the customer agrees to these Terms and the applicable Shipping Policy, Refund and Return Policy, and Privacy Policy.
Age Requirement
TIME2DRINK does not sell alcoholic beverages to persons under 20 years of age.
By placing an order, the customer confirms that both the purchaser and intended recipient of alcoholic beverages are at least 20 years old.
TIME2DRINK reserves the right to request reasonable evidence of age or refuse a sale or handover where there is reasonable doubt regarding age or eligibility to purchase alcohol.
Compliance with Alcohol Laws
TIME2DRINK operates subject to applicable Thai laws, official regulations, and government announcements concerning the sale and handover of alcoholic beverages.
TIME2DRINK will not deliver or hand over alcoholic beverages during legally prohibited sale or handover periods.
Online ordering or payment availability does not mean that alcohol can legally be delivered or handed over at all times.
Website Availability
The website may accept orders and payments 24 hours a day.
Order processing, customer support, product preparation, delivery, and handover are subject to operating hours, stock availability, service availability, and applicable law.
Product Information
TIME2DRINK makes reasonable efforts to present product information accurately.
Product images are for illustration. Packaging, labels, boxes, or design may change by production lot or manufacturer without changing the product type or stated volume.
Where a difference is material, TIME2DRINK may contact the customer before dispatch.
For wine, a specific vintage is guaranteed only where that vintage is explicitly stated on the product page and has not subsequently been changed with the customer’s approval.
Product Availability
Website stock may change.
An item displayed on the website is not an absolute guarantee that the item remains available when the order is processed.
TIME2DRINK will recheck stock and product condition before dispatch.
Where a confirmed item becomes unavailable, TIME2DRINK will contact the customer and provide a reasonable solution in accordance with the Refund and Return Policy.
Prices
Prices displayed on the website are the prices applicable at the time of ordering unless there is an obvious and material pricing or data error.
For an active unpaid order, TIME2DRINK may retain the base product price during the normal unpaid-order period, but promotions remain subject to their stated validity period and conditions.
Promotions are not reserved until payment is successfully confirmed.
If an obvious material pricing error occurs before fulfillment, TIME2DRINK may contact the customer to explain the error and offer the corrected price or a full refund.
For small or non-material display errors, TIME2DRINK may choose to honour the displayed price.
A supplier cost increase after a paid and confirmed order will not normally change the confirmed selling price.
Promotions and Gifts
Promotions, gifts, discounts, and promotional stock are subject to their stated terms, validity period, and availability.
An unpaid order does not reserve a promotion or promotional gift.
Where an eligible promotional gift has been confirmed as part of a paid order, TIME2DRINK will make reasonable efforts to fulfil that entitlement or provide an appropriate resolution if the gift later becomes unavailable.
TIME2DRINK reserves the right to correct obvious system or promotion configuration errors before fulfillment.
Payment
TIME2DRINK does not accept Cash on Delivery.
Available payment methods may include credit or debit card, QR Payment, online payment services, and direct bank transfer.
For direct bank transfer, customers must provide proof of payment through LINE OA or by replying to the relevant order or payment email.
For card, QR Payment, or online payment channels that can be verified directly through the payment system, additional proof of payment is normally not required.
TIME2DRINK does not impose a separate surcharge solely because a customer uses a supported payment method.
Order Confirmation
A website order is confirmed when payment has been successfully verified and an order has been created in the system.
For orders handled through LINE OA or with Admin assistance, confirmation occurs when the final product list has been agreed and payment has been verified.
Unpaid or failed-payment orders are not confirmed and do not lock stock.
Unpaid orders may normally remain in the system for approximately three calendar days before cancellation.
If payment is received after an unpaid order has already been cancelled, stock, price, and availability must be checked again.
Order Changes
Customers should contact LINE OA as soon as possible if they need to correct an order.
Changes may be possible only before preparation, sourcing, processing, or other related costs have begun, and must be confirmed by Admin.
Adding products before dispatch is subject to availability, payment of any additional amount, and final confirmation.
TIME2DRINK will not dispatch an amended order until the revised order and any additional payment have been confirmed.
Cancellation and Change of Mind
Confirmed orders cannot normally be cancelled, returned, or refunded solely because the customer changes their mind, ordered the wrong product, or no longer wants the product.
This applies to both TIME2DRINK or affiliated products and third-party products.
This does not affect rights that cannot lawfully be excluded.
Delivery
Delivery is governed by the Shipping Policy.
Customers are responsible for providing accurate delivery information and a reachable telephone number.
Additional delivery costs caused by incorrect information, customer-requested changes, failed receipt, or customer unavailability may be charged to the customer.
Force Majeure
TIME2DRINK will not be liable for failure or delay caused by circumstances beyond its reasonable control, including severe weather, natural disasters, public emergencies, transport disruption, government restrictions, legal restrictions, carrier failures, access restrictions, or similar events.
Limitation
To the maximum extent permitted by applicable law, TIME2DRINK will not be responsible for indirect, incidental, or consequential loss arising from delays, carrier issues, or circumstances beyond our reasonable control.
Nothing in these Terms excludes liability or customer rights that cannot lawfully be excluded.
Contact
For urgent order, delivery, or payment enquiries, LINE OA is the recommended contact channel.
LINE OA: @time2drink
Telephone: 062 626 2896
Email: support@time2drink.co
