Shipping policy

Shipping Policy

TIME2DRINK delivers within Thailand only. We currently do not offer international shipping.

Delivery availability, timing, and delivery method depend on the destination, product availability, order size, operating hours, applicable legal restrictions, and carrier availability.

Standard Delivery

TIME2DRINK will select an appropriate delivery method for each order. Standard Delivery may be provided through Inter Express, Grab Express, or another suitable delivery service depending on the destination and circumstances.

For orders with a net merchandise value after discounts of less than THB 3,000, the standard shipping fee is THB 200 per order.

Orders with a net merchandise value after discounts of THB 3,000 or more qualify for free Standard Delivery.

The free-shipping threshold is calculated from the merchandise value after discounts and before applying Store Credit, Gift Cards, or other forms of payment. Shipping charges are not included in the threshold.

Free Standard Delivery does not mean unlimited free Grab Express or other special or expedited delivery services.

If an urgent or special delivery request results in a materially higher delivery cost, TIME2DRINK will inform the customer of any additional charge before arranging delivery.

Inter Express

Inter Express is the primary parcel delivery provider for destinations where parcel delivery is appropriate.

For products marked with the “Fast Delivery” badge that are ready at the warehouse, orders confirmed and paid by approximately 12:00 PM, Monday–Friday, may be handed over to Inter Express on the same business day.

For products without the “Fast Delivery” badge, additional preparation time may be required before dispatch. These orders are therefore normally dispatched on the next applicable business day, even if payment is confirmed before 12:00 PM.

After the parcel has been handed over to Inter Express, normal transit time is approximately 2–5 business days depending on destination, routing, carrier workload, weather, access restrictions, and other circumstances.

Delivery dates and times cannot be guaranteed.

Where available, customers who specifically request an expedited Inter Express service may be charged an additional THB 100 per box. This is an optional expedited-service charge and is not a general remote-area surcharge.

Grab Express

For Bangkok and nearby areas, TIME2DRINK may use Grab Express when appropriate.

Delivery timing depends on product availability, warehouse operating hours, distance, traffic, weather, order size, and driver availability.

For standard orders where the products are already ready for dispatch, delivery may generally take approximately 1–2 hours after a driver has been successfully booked.

Actual timing may vary and cannot be guaranteed.

Fast Delivery

Products marked with the “Fast Delivery” badge normally support Fast Delivery Monday–Friday, 13:00–19:00.

Under normal conditions, customers may receive their order within approximately 2–3 hours after confirmed payment. This estimate includes product preparation and Grab Express transit time.

Traffic, weather, distance, peak periods, order size, and driver availability may affect delivery time.

The “Fast Delivery” badge indicates normal fulfillment capability but does not constitute a guaranteed delivery time.

Some products without the “Fast Delivery” badge may occasionally be available for urgent same-day delivery. Customers should contact LINE OA to check availability and delivery cost before ordering.

Late Night Delivery

Late Night Delivery is available from 20:00–00:00, with the last order accepted at 23:30, subject to stock and service availability.

Late Night Delivery uses separate limited stock in the Sukhumvit 31, Bangkok area and is delivered via Grab Express only.

Customers are encouraged to check products available on the Late Night Delivery page and contact LINE OA so that Admin can confirm stock and delivery charges before completing the order.

There is no fixed 15-kilometre delivery limit. Availability depends on actual Grab Express service conditions and delivery cost.

Pick-up

Pick-up is available free of charge by confirmed appointment only, near Big C, Imperial World Ladprao 81.

The Main Warehouse – Ladprao 81 is not a retail storefront and does not accept walk-in customers.

For products marked with the “Fast Delivery” badge, pick-up is normally available Monday–Friday, 13:00–19:00, subject to confirmation. Customers should notify TIME2DRINK at least one hour in advance.

Products without the “Fast Delivery” badge may require additional preparation time. Full advance payment may be required before a pick-up date can be confirmed.

Delivery Restrictions

TIME2DRINK will not deliver or hand over alcoholic beverages during any period when the sale or handover of alcohol is prohibited by applicable Thai law or official government announcement.

This restriction applies to Standard Delivery, Fast Delivery, Grab Express, Inter Express, Late Night Delivery, and Pick-up.

Online ordering and payment may remain available during such periods, but fulfillment will be arranged before or after the restricted period as appropriate.

No delivery or handover will take place on company-designated closure days.

Address and Recipient Responsibility

Customers must provide a complete and accurate delivery address, recipient name, and reachable telephone number.

Changes requested before dispatch may be possible, subject to confirmation and any additional cost.

Once dispatch has begun, changes may no longer be possible and additional charges caused by customer-requested changes may be payable by the customer.

If a delivery fails because the customer provided an incorrect address, could not be contacted, or was unavailable to receive the order, the customer may be responsible for the original delivery charge, return charge, redelivery charge, or other actual costs incurred.

Delivery Completion

Where a customer authorizes delivery to a reception desk, lobby, security desk, designated safe place, or another person, and the carrier provides reasonable proof of delivery, the order will be considered successfully delivered.

TIME2DRINK is not responsible for subsequent loss after successful delivery to a location or person authorized by the customer.

Damaged Parcels

If the outer parcel is heavily damaged, wet, leaking, or shows clear signs that the contents may be broken, the customer may refuse delivery and contact TIME2DRINK immediately.

For minor outer-carton damage where there is no visible leakage or breakage, customers are encouraged to accept the parcel and record a continuous opening video before opening.

Tracking

Tracking information is normally provided by email or through LINE OA depending on the order and communication channel.

Customers should keep their telephone available while delivery is in progress.

Delivery Delays

All delivery times are estimates.

TIME2DRINK is not responsible for delays caused by traffic, weather, carrier workload, restricted-access areas, force majeure, legal restrictions, public emergencies, or circumstances outside TIME2DRINK’s reasonable control.

If an Inter Express shipment remains undelivered for more than approximately five business days after handover, customers may contact TIME2DRINK so that we can investigate with the carrier.

If a shipment is confirmed lost or no reasonable delivery estimate can be provided, TIME2DRINK will arrange a replacement or another customer-agreed resolution at no additional delivery cost.