Privacy policy

Privacy Policy

TIME2DRINK respects the privacy of customers and website visitors. This Privacy Policy explains how we may collect, use, disclose, and protect personal information in connection with our website, ordering services, customer support, marketing, payment, and delivery activities.

Information We May Collect

Depending on how customers interact with TIME2DRINK, we may collect information including:

• name;
• billing and delivery address;
• telephone number;
• email address;
• order and transaction details;
• payment status and limited payment-related information provided by payment processors;
• account information;
• communication through LINE OA, email, website forms, or other customer-support channels;
• delivery and tracking information;
• information necessary for age or eligibility verification where appropriate;
• device, browser, IP address, cookies, and website usage information; and
• marketing preferences.

TIME2DRINK does not normally receive or store complete payment-card details when payments are processed by third-party payment service providers.

How We Use Personal Information

Personal information may be used to:

• process and fulfil orders;
• verify payments;
• arrange delivery or pick-up;
• communicate about orders;
• provide customer support;
• process refunds, exchanges, or claims;
• detect and prevent fraud, abuse, or system errors;
• comply with legal, accounting, tax, and regulatory obligations;
• improve the website and customer experience;
• administer loyalty, promotions, or marketing programs where applicable; and
• send marketing communications where the customer has subscribed or where otherwise permitted.

Shopify and Service Providers

The TIME2DRINK online store is operated using Shopify.

Information may be processed through Shopify and other service providers that assist TIME2DRINK with services such as:

• website hosting and ecommerce;
• payment processing;
• delivery and logistics;
• email and communication services;
• analytics;
• customer support;
• loyalty and marketing systems; and
• fraud prevention and security.

We disclose personal information only where reasonably necessary for these services, for business operations, or where required by law.

Delivery Providers

To complete delivery, TIME2DRINK may provide necessary information such as recipient name, address, telephone number, and delivery instructions to providers including Grab Express, Inter Express, or another delivery provider used for the order.

Marketing

Customers who subscribe to marketing communications may receive news, offers, promotions, or other marketing updates from TIME2DRINK.

Customers can unsubscribe at any time by using the unsubscribe option in the relevant communication or by contacting TIME2DRINK.

Unsubscribing from marketing does not prevent TIME2DRINK from sending operational messages necessary for existing orders, payment, delivery, security, or customer service.

Cookies and Analytics

The website may use cookies and similar technologies necessary for ecommerce functions, account sessions, shopping carts, security, analytics, personalization, and marketing.

Customers may be able to manage some cookie preferences through their browser or available website controls.

Disabling certain cookies may affect website functionality.

Information Security

TIME2DRINK takes reasonable administrative, technical, and operational measures to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Retention

Personal information may be retained for as long as reasonably necessary to fulfil the purposes described in this Policy and to comply with legal, accounting, tax, fraud-prevention, dispute-resolution, and business-record requirements.

Customer Rights

Subject to applicable law, customers may have rights relating to their personal information, including rights to request access, correction, deletion, restriction, withdrawal of consent, or other rights provided by applicable data-protection law.

Requests may be submitted to TIME2DRINK using the contact information below.

TIME2DRINK may need to verify the identity of the person making the request before processing it.

Children and Alcohol

TIME2DRINK does not knowingly sell alcoholic beverages to persons under 20 years of age.

Customers purchasing alcoholic beverages confirm that the purchaser and recipient satisfy the applicable age requirement.

Changes to This Policy

TIME2DRINK may update this Privacy Policy from time to time to reflect changes in our services, systems, legal requirements, or business practices.

The latest version published on the website will apply from its effective date.

Contact

For privacy questions or requests:

TIME2DRINK
LINE OA: @time2drink
Telephone: 062 626 2896
Email: support@time2drink.co